Refund and Returns Policy
Refund and Return Policy
At The American Gems and Jewellers, we strive to ensure your satisfaction with our products and services. We understand that sometimes situations may arise where you need to return a product or seek a refund. This policy outlines our guidelines for returns and refunds.
- Returns: We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [14] days.
- Exchanges: We offer exchanges for items that are defective or damaged. If you need to exchange a product for the same item, please contact us at info@agjlanka.com to arrange for the exchange.
- Non-Returnable Items: Some items are non-returnable, including but not limited to personalized or custom-made jewelry. Please contact us for specific information about the return eligibility of your item.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- How to Initiate a Return: To initiate a return, please contact our customer support at info@agjlanka.com. Include your order number, a description of the issue, and any relevant photos.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to proceed with the return or exchange.
- Refund Inquiries: If you have not received your refund within the specified time frame, please contact us at info@agjlanka.com for assistance.